LADY M Frequently Asked Questions
Below is a comprehensive list of frequently asked questions. If you can’t find what you’re looking for below, please don’t hesitate to reach out to hello@ladym.com for further assistance.
Cakes
How many slices do you get from the 6"? From the 9"?
Our 6” cake serves 4 to 6 guests. Our 9” cake serves 10-14 guests.
Are any of the cakes suitable for children?
Many of our cakes are suitable for children. You may view allergen or dietary restrictions on each item page on our website.
How long can a cake last without refrigeration?
About one hour outside of refrigeration.
Where are your cakes made?
We have two dedicated Lady M kitchens in the United States that make our cakes.
Can I freeze my cake?
We do not recommend that you freeze your cake if purchased fresh. If you have purchased any of our cakes for online shipping, we do not recommend defrosting and freezing again - once defrosted, please consume within 2 days.
How do I store my cake?
Please store your cake in your refrigerator. You may store for up to 2 days.
What is the shelf-life of cakes (purchased fresh)?
2 days in the refrigerator.
What is the shelf-life of cakes (purchased frozen)?
You may store a cake that you received frozen for up to 2 months. Please note that once cakes are defrosted, they cannot be re-frozen. Please only defrost when you are ready to enjoy!
Ordering Lady M Confections
How can I order Lady M Cakes?
Orders may be placed on www.ladym.com for US Continental Shipping, Local Boutique Pre-Order Pickup, and Local Boutique Same-Day pickup. Orders for Canada may be placed at www.ladym.ca
How can I access the receipt / invoice from my latest order?
If you have an account with us, you may always log-in on our website to view your recent orders. We email confirmation for all orders placed via our website. If you need a copy, please email us at hello@ladym.com and we can resend to you.
Where can I buy slices?
Slices may be purchased at any of our boutique locations.
Can you pre-slice the whole cake?
We are unable to pre-slice whole cakes but if you purchase a whole cake in a boutique, we can, upon request, provide you with a complimentary knife.
Can I cancel my order?
Orders are eligible to be cancelled up to 2 days in advance of the pickup or ship date before 12PM local time.
Can I change my order?
Orders are eligible to be changed up to 2 days in advance of the pickup or ship date before 12PM local time.
Do you have gift cards?
We offer physical gift cards for purchase at our boutiques. Gift cards may be ordered in any amount. Gift cards may be used in-person at Lady M Boutiques only and cannot be redeemed online.
Can I opt for an inscription?
We offer inscriptions on our pre-ordered cakes in select boutiques. If eligible, the inscription option will appear in the online checkout after you select your pickup date and boutique location. Note: Inscriptions are only available for cakes ordered at least 2 days in advance prior to 12PM. Pre-orders may be place up to 30 days in advance.
Which credit cards do you accept?
We accept all major credit cards. We also accept Apple Pay and Android Pay.
Do you have curb-side service?
We’re unable to offer curbside service at this time. We do offer delivery via Doordash, Fantuan, and Hungry Panda.
Boutiques / Boutique Pick-Up
Where can I find a Lady M Boutique?
Boutique locations may be found at www.ladym.com/boutiques
What drinks do you have in boutiques?
We have a variety of handcrafted and carefully curated coffee, tea and other beverages available in each Lady M Boutique. We would recommend you visit your local boutique, as we sometimes have seasonal drinks available during certain times of the year!
What are your boutique hours?
Boutique hours may be found here: ladym.com/boutiques
Do you have Wi-Fi in boutiques?
We offer Wi-Fi at select boutiques.
Do you accept Apple Pay?
We do accept Apple Pay.
Can someone else pickup my order?
If someone else will pick up your order, please forward the email confirmation to the person picking up. Please let us know who will be picking up your order and make sure they have proof of ID.
Can I request a frozen cake for pickup?
We can accommodate these requests at certain boutiques. Please email us at hello@ladym.com for more information.
What time are your dine-in service hours?
We close our dine-in service 15 minutes prior to close.
Can I order slices in advance?
We are able to take slice requests for same-day orders. You may reserve slices for same-day pickup by clicking ladym.com/pickup
What happens if I don't pick up my order?
Orders not picked up on the scheduled date will be forfeited. We’re unable to refund orders that were not picked up.
Do you take reservations?
We do not take dine-in reservations.
Where can I find the menu?
Our available menu is listed on our website: https://www.ladym.com/collections/cakes
How can I see which cakes are only available at boutiques?
Please select Boutique Pickup from our homepage.
How far in advance do I need to place an order?
You may place an order up to 30 days in advance. We need at least 2 days notice, prior to 12PM for all pre-orders.
Do you have gift wrap?
We do not offer gift wrap.
Do you have parking?
Select boutiques offer parking.
US / Canada Shipping
Which carrier do you use for shipping?
We use FedEx.
What do I do if I can't find my package that is marked delivered?
Please contact us as soon as possible so that we can help locate your package for you.
How do I track my order?
We email shipment notification containing the FedEx tracking number 1 to 2 days prior to shipment.
Do you require a signature for delivery?
We do not require a signature.
What time will my package be delivered?
Packages are delivered anytime throughout the day.
How are the cakes shipped?
Our cakes are shipped blast frozen, with dry ice and safely placed into a custom insulated bag.
Where do you ship to?
We ship throughout the continental US and to Canada.
What do I do if my shipping address is wrong?
Please contact us as soon as possible. Once your order has shipped, we’re unable to change the shipping address.
Can I ship to multiple addresses?
Please place multiple orders if you require cakes going to more than one location.
Can I add a message card?
Yes, you may opt for a message card if you place an order for US Shipping. You may input your message card while you’re in the checkout.
How do I view the shipping menu?
Click here to view the list of cakes that we are able to ship.
How far in advance do I need to place an order?
We need at least 3 days notice for orders placed for US Shipping. We recommend selecting a delivery date 3 to 7 days in advance of when you plan to eat the cake.
Local Delivery
Do you have local delivery?
We’ve partnered with Doordash, Fantuan, and Hungry Panda to offer local delivery in select markets.
Allergens and Dietary Restrictions
How can I see the allergens / dietary restrictions for each cake?
Each individual product page lists allergens and dietary restrictions for that particular cake. We recommend finding the cake you’re interested in on our website and making sure it doesn’t contain your allergies or dietary restrictions.
Are your cakes kosher?
Our cakes are not kosher.
Do you have gluten-free cakes?
We do not offer gluten-free cakes at this time.
Do you have dairy-free cakes?
We do not offer dairy-free cakes at this time.
Do you have vegan cakes?
We do not offer vegan cakes at this time.
Do you have sugar-free cakes?
We do not offer sugar-free cakes at this time.
Corporate Gifting and Events
Do you offer discounts on bulk orders for corporate gifting?
Please email us at corporate@ladym.com so we can provide you with more information or visit our Corporate Gifting page for more information.
Can you make custom flavors or customize an existing cake?
We are unable to customize our cakes.
Do you have catering?
We do not offer catering.
Wedding
Do you make wedding cakes?
We do make wedding cakes. Please email us at hello@ladym.com for more information.
Returns / Exchanges
What is your return policy?
We’re unable to accept returns.
Can I exchange my cake?
We’re unable to exchange cakes.
Donations/Licensing
How do I apply for a franchise?
Please visit https://www.ladym.com/licensing
How do I request a donation?
Please visit https://www.ladym.com/partnerships
Partnerships/Wholesale
How do I sell your cakes in my shop?
Please email us with more details of your request. Our email is hello@ladym.com
Careers
How do I apply for a job with Lady M?
Please visit https://www.indeed.com/cmp/Lady-M-Confections-Co.,-Ltd./jobs